TIPS FOR ORDERING YOUR CARDS

1. If you have a complex layout and/or detailed instructions please fax it to us for a quote.
2. If you desire a logo that we do not have in stock, see our website for instructions on submitting artwork.
3. Typestyles shown at left are actual size and are for Main Line (usually your name) only. Please note that the Main Line will be produced on the card in all upper case letters or upper and lower case letters as shown on the style sheet no matter how it is typed on the order form. We will, however, accommodate persons with special lettering, spacing or foreign characters in their names, such as “McDonald or McDONALD” or “Adelée or Peña”as long as it is typed exactly as you want it to appear. Please also include a note.
4. The balance (body) of the card normally will be set in Helvetica (Arial) typestyle in a size deemed appropriate by the typesetter for the amount of text. It will be set in all upper case letters or upper and lower case letters depending on which way you have typed it on the order form. If you have checked the box that allows us to alter the layout, upper case text may be changed to upper and lower case text in cases where there are space problems or the mainline style chosen is smaller in appearance compared to all upper case body type. Foreign characters (ü, é, â, etc.) are available in body type. Please type them in the layout area as they are to appear and also include a note.
5. We are not responsible for errors on orders submitted with handwritten or handprinted copy. In the case of two layouts (one typed and one handwritten) submitted, only the typed copy will be used. The two layouts will not be compared for differences in copy.
6. If we have produced a typewritten order incorrectly due to our error, we will be happy to re-run it at no charge to the customer, but if the customer is making changes other than the error, he/she will be charged 50% of the normal order price.If we have produced the order incorrectly because of faulty instructions or wrong copy from the customer, we will re-run the order at 90% of the normal order cost.
7. All claims must be made within 30 days of shipping date.
8. If you are faxing an order to us please allow at least a ½” margin on all sides of all sheets faxed.
9. PROOFS - $5.00. Proof charge includes one (1) additional proof. If additional proofs are requested there will be a charge of $5.00 per proof. Order must be placed and payment information provided before a proof will be sent. We hold orders for proof approval up to 15 working days. After that time, the order is cancelled and a cancellation fee (in addition to proof charge) is applied. See below for cancellation fee. Note: the colors shown on computer monitors and printers can vary widely and may not match the final printed product.
10. CANCELLATION FEE - $7.50. This fee is applied if the order is cancelled BEFORE the order reaches the press. Orders cannot be cancelled once they reach the press - they are invoiced at full price.
11. CHANGES TO AN ORDER ALREADY SUBMITTED- $5.00. Change requests must be received before orders reach the press. Changes or cancellations cannot be made once orders reach the press - they are invoiced at full price.
12. RUSH SERVICE - $5.00. Applies any time quicker than normal 3-5 working day turnaround time is requested. You must call to check our production schedule to see if we can meet your needs.
We ship from Pennsylvania so to further expedite your order you may want to consider special shipping such as UPS Next Day Air or UPS 2nd Day Air. Please call for shipping costs for those services.
13. Please note if the UPS shipping address you give us is incorrect and the business cards come back to us there will be another shipping charge to reship them. Likewise if UPS contacts you when they can't deliver your business cards and you redirect the shipment to another addresss you will be charged an address correction fee. We are not responsible if UPS leaves your shipment on your door step. You will need to contact them directly at 1-800-PICK-UPS (800-742-5877) for insurance claims. We insure all packages for your protection. You are paying us for the item and once we hand it to UPS they are responsible for loss, damage or misdelivery. We are also not responsible for and cannot provide refunds for items which are undeliverable or for delays in delivery due to inaccurate or incomplete address information which is given at the time of ordering and/or after the order has been processed.
WE DO NOT CONFIRM ORDERS. YOU MUST CALL FOR CONFIRMATION.

PLEASE TYPE ALL COPY

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